Shipping policy
Shipping Policy
Last updated: June 20, 2026
This policy explains how and when your NovaDock order is processed, shipped, and delivered.
1. Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Some items are shipped directly from our fulfilment partners and suppliers, which may be located outside the EU. You'll receive a confirmation email with tracking once your order ships.
2. Estimated Delivery Times
Delivery times are estimates from the date of dispatch and are not guaranteed:
| Destination | Estimated delivery (after dispatch) |
|---|---|
| Belgium | 5–9 business days |
| Rest of European Union | 6–12 business days |
| United Kingdom, Switzerland, Norway | 7–14 business days |
| United States, Canada, Australia & rest of world | 8–18 business days |
If you order multiple products, some items may ship separately and arrive at different times.
3. Shipping Rates
Shipping costs are calculated and shown at checkout before payment. Any free-shipping offers are applied automatically when eligible.
4. Customs, Duties & Taxes
Prices include applicable VAT for EU orders. For deliveries outside the EU, your order may be subject to import duties or taxes charged by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price.
5. Tracking
A tracking number is provided once your order ships. Please allow 24–72 hours for tracking to begin updating after dispatch.
6. Delays
Estimated times may be affected by customs, carrier delays, peak periods, or events beyond our control. If your order is significantly delayed, contact us and we'll help track it down.
7. Incorrect Addresses & Lost Parcels
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrectly provided address. If a parcel is confirmed lost in transit, contact us and we'll arrange a replacement or refund.
8. Contact
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