Refund policy
Refund Policy
Last updated: June 20, 2026
At NovaDock we want you to love your purchase. This policy explains your rights and how to return an item.
1. Right of Withdrawal (EU/EEA Consumers)
If you are a consumer in the EU, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise this right, email us at with your order number before the 14-day period expires.
2. 30-Day Return Window
In addition to your statutory withdrawal right, we accept returns for up to 30 days from the date of delivery. To be eligible, items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
3. How to Start a Return
- Email with your order number and the item(s) you wish to return.
- We'll reply with return instructions and the return address.
- Pack the item securely and ship it back. We recommend a tracked service, as we cannot be responsible for items lost in return transit.
4. Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear.
5. Return Shipping Costs
For withdrawals under the 14-day EU right, you are responsible for the direct cost of returning the goods, unless the item is faulty or not as described. For faulty, damaged, or incorrect items, we cover return shipping in full.
6. Damaged, Defective, or Incorrect Items
Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos so we can arrange a replacement or full refund at no cost to you.
7. Non-Returnable Items
For hygiene and safety reasons, screen protectors cannot be returned once the protective seal has been opened, unless they are faulty. This does not affect your statutory rights.
8. Exchanges
The fastest way to get a different item (for example, a case for a different iPhone model) is to return the original and place a new order.
9. Late or Missing Refunds
If you haven't received an expected refund, first check with your bank or card provider. If you've done this and still haven't received it, contact us at .
10. Contact
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