Privacy policy
Privacy Policy
Last updated: June 20, 2026
This Privacy Policy explains how NovaDock ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from novadockstore.com. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable Belgian data protection law. For the purposes of the GDPR, NovaDock is the data controller.
1. Information We Collect
- Contact & identity details: name, email address, shipping and billing address, phone number.
- Order & transaction information: items purchased, order value, payment confirmation (we do not store full payment card numbers).
- Account information: username and preferences, if you create an account.
- Technical & usage data: IP address, device and browser information, and how you interact with our site, collected via cookies and similar technologies.
2. How We Use Your Information
We process your personal data to:
- Fulfil and deliver your orders, and process payments;
- Provide customer support and respond to your enquiries;
- Send order updates and, where you have consented, marketing communications;
- Detect and prevent fraud and secure our website;
- Comply with our legal obligations.
3. Legal Bases for Processing (GDPR)
We rely on the following legal bases: performance of a contract (to process and ship your orders), consent (for marketing emails and non-essential cookies), legitimate interests (to secure and improve our store and prevent fraud), and legal obligation (to meet tax and accounting requirements).
4. Sharing Your Information
We share personal data only as necessary with:
- Payment providers to process your payment securely;
- Order fulfilment and shipping partners (including our dropshipping/fulfilment provider DSers and the suppliers and carriers who pack and deliver your order). To fulfil orders, the name and delivery address you provide may be shared with suppliers that are located outside the European Economic Area (EEA);
- Service providers such as our e-commerce platform (Shopify), analytics, and email tools;
- Authorities, where required by law.
We never sell your personal data.
5. International Data Transfers
Because some of our suppliers and fulfilment partners are located outside the EEA, your delivery details may be transferred internationally. Where this happens, we take steps to ensure an adequate level of protection, such as relying on the European Commission's Standard Contractual Clauses or transfers to countries deemed adequate.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described above, including meeting legal, accounting, and reporting obligations. Order records are typically retained for the period required by Belgian tax law.
7. Your Rights Under the GDPR
If you are located in the EU/EEA, you have the right to access, correct, delete, or restrict the processing of your personal data; to data portability; to object to processing; and to withdraw consent at any time. To exercise any of these rights, contact us at . You also have the right to lodge a complaint with your local data protection authority — in Belgium, the Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).
8. Cookies
We use cookies to operate our store, remember your cart, analyse traffic, and (with your consent) for marketing. You can manage your cookie preferences through our cookie banner or your browser settings.
9. Children's Privacy
Our store is not intended for children under 16, and we do not knowingly collect their data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
11. Contact
For any privacy questions or to exercise your rights, contact us at 📧 .